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FAQ
一、 景点预约后,现场无法取票?
After the reservation, the ticket is not available at the spot?
请联系客服,沟通情况,通过客服解决。
Please contact customer service to solve.
二、景点没预约,可以进去么?
Can you visit the scenic spots without reservations ?
不能进去,卡的使用,需要提前预约。
No, you need to reserve in advance.
三、遗失及补办
Loss and Reapplication
1、遗失补办手续仅针对已注册激活用户,没有办理注册激活的持卡人无法进行后台信息核验、旧卡注销、新卡补办。
     The loss and reapplication procedures are only aimed at the registered and activated users. The card holders who have not conducted registration and activation can’t carry out background information verification, old card cancellation, or new card reapplication.
2、补办的新卡使用有效期起止时间与遗失的旧卡相同。
     The valid period of the reapplied card is the same as the lost card.
3、补办新卡请致电全国客服400-829-1122,登记注册姓名、手机号、邮寄地址等相关信息,客服核验及登记无误后,持卡人将工本费转入客服指定账户后15个工作日内办理新卡,并快递到持卡人手中。
     Please call the nationwide customer service 400-829-1122 for new card reapplication. Register the registration name, cell phone number, postal address and other relevant information. After checking and registration by the customer service, the card holder will transfer the fee to the designated account of the customer service, the new card will be granted within 15 working days and sent to the card holder by express.
4、用户在收到新卡后,仍需按照以往步骤,使用注册信息登陆官网或者微官网再次对新卡进行激活。
     After receiving the new card, the user still needs to use the registration information to log in the official website or the WeChat official website to activate the new card again according to the previous steps.